Support & frequently asked questions

The freetext settings for single and multi-word Starts/Contains/Equals only affects the freetext search in the client. (The freetext search box in the upper right corner) The navigator and mobile searches use freetext search with their own built-in settings, and are not affected. They are affected by the state of the freetext index, so if the freetext index is incomplete, it will not find the records it should. You can verify this by editing a record and saving it - this will trigger the incremental freetext indexer and update the freetext index. If the search now works then you have an incomplete index. Web + Mobile client version numbers would be helpful in diagnosing this issue further.

about separated Mail-Tag, i try to implement it in Scripts.

We found the reason with SuperOffie Support (Thank you Karolina)  In the current version only https protocol is supported. We used in the past mainly http protocol, because they only connect over VPN what is secured. We have https enabled as well, but the issue is simply, that some of the certificates had a longer validation time - lets say two years. But the IOS devices only accept certificates having a maximum validation time less then 398 days. So we renewed the certificates following the 398 days rules and it is working now.